Green Villa 303 83-15 Beonji Paho-dong Dalseo-gu Daegu, Korea 704-220
010-8003-4651
patrickhinshaw@yahoo.com
HIGHLIGHTS
Ć TESOL-certified instructor with 5+ years teaching experience
Ć Diverse teaching background: from Korean public schools, to corporate training, to ESL classes in the United States
Ć Special knowledge of communicative language teaching methodologies and curriculum development
Ć Successfully wrote and implemented highly-interactive learning materials for public schools and leading high-tech corporation
EDUCATION
Hyundai Research Institute / TEFL International Bundang, Korea, 2005
Certificate in TESOL
160 hours of classroom instruction combined with assisting live student classes
E-Learning Guild San Francisco, CA, 2005
Certificate of Completion
Instructional Design workshop
University of Washington Seattle, WA, 1997
Bachelor of Arts in History, Minor in Philosophy
Study abroad in Siena, Italy
PROFESSIONAL EXPERIENCE
Daegu Metropolitan Office of Education Daegu, Korea
English Teacher, November, 2007 ¢®V present
Ć Facilitate English conversation classes at Dasa High School
Ć Prepare original teaching materials for each grade
Ć Coordinate lesson planning and disciplinary measures with multiple Korean co-teachers for classes of 30-40 students
Ć Teach district camps for elementary students
Seoul Metropolitan Office of Education Seoul, Korea
English Teacher, August, 2005 ¢®V August 2007
Ć Facilitated English conversation classes at Wolgye Middle School
Ć Taught extracurricular science class and teacher classes
Ć Developed original curriculum in conjunction with designated text book
Ć Selected to deliver presentation on teaching methodology during teacher orientation
AT&T Wireless Bothell, WA
Customer Service Trainer, October 2002 ¢®V January 2005
Ć Facilitated classes for 6-week technical training program
Ć Prepared and delivered training on topics ranging from technical troubleshooting and billing to soft skills and proper call management, to classes of 15-30 students
Ć Developed educational materials, including leader guides, computer-based presentations, learning activities, and assessments
AT&T Wireless Management Training Program, July 2002 ¢®V October 2002
Ć Supervised new hire classes and tenured teams ranging from 15-25 representatives
Ć Determined performance expectations, conducted performance reviews, and led team meetings
Ć Completed training in management issues, including coaching, people development, time management, human resources, interviewing, and conflict resolution
Resolution Consultant, September 2001 ¢®V July 2002
Ć Provided guidance to customer service representatives on how to best utilize their resources for customer assistance and problem solving, as well as system functionality
Ć Created monthly training topics for Customer Care department, visiting teams to deliver training and discuss issues
Ć Wrote department training manual on coaching employees and conflict resolution
Ć Selected as Rep Advisor to provide one-on-one training and mentoring to new employees
Ć Gave presentations on the Resolution Desk to various large groups, including All Employee Meetings and supervisor staff and team meetings
Customer Care Representative I & II, May 1999 ¢®V September 2001
Ć Fielded inbound calls in fast paced call center regarding equipment issues, technical troubleshooting, and billing
Ć Conducted performance testing on proprietary software
Ć Selected to participate in exchange program with fellow call center to evaluate business needs and promote closer working relationships between business units
Shandwick Public Relations Bellevue, WA
Public Relations Intern, December 1998 ¢®V March 1999
Ć Conducted news searches and presented monthly media summaries for high technology clients, including Microsoft business groups Expedia and HomeAdvisor
ƒÜ Prepared and shipped press kits on rigid timelines to various publications and news agencies regarding our clients¢®¦ software products
Ć Assisted with various administrative tasks in hectic work environment as needed
Bitter Lake Community Center Seattle, WA
ESL Instructor, January ¢®V August 1998
Ć Facilitated classes for English as a Second Language for international students
Ć Created lesson plans and learning activities
University Herald Seattle, WA
Contributing Writer, June ¢®V August 1998
Ć Published articles in community newspaper
Ć Achieved proficiency in AP writing style
World Affairs Council Seattle, WA
Education Intern, March ¢®V June 1998
Ć Designed educational materials for grades 8 through 12 on topics relating to foreign trade and international economies
Ć Acted as liaison between visiting foreign dignitaries and local business and government leaders
