TARANPAL SINGH THAPAR

19/9 moulshree road

Shipra sun city indirapuram (gzb)

Phone: +91-9891283927

E-Mail:- gem0008@yahoo.com

OBJECTIVE

An opportunity to obtain a managerial or leader position in an organization.
TCHNICAL HIGHLIGHTS

Excellent Communication skill
Proficient in English
Team Co-ordination Skills
Experience of Client Interaction
Sound Knowledge of WINDOWS operating system
Familiarity with MS Office
Experience of Technical Trouble-shooting in ISP Process

PROFESSIONAL EXPERIENCE

2006–Present HCL Technologies Noida, UP

Working as Team Coach
* Independently managing a team of 20 agents.
* Assisting team members in taking calls.
Imparting regular training/assessment of softskills, customer handling skills.
* Helping team in achieving the targets.
* Statistical analysis of agent's performance data to identify positive and negative trends and initiate appropriate action.
* Preparing weekly reports indicating progress/ status of the team & sharing the info with the team in order to set new targets for them.
* Taking team members through the dash board numbers & strategies as how to achieve those targets.
* Generating reports such as MIS, Process Review, etc
* Reviewing agent performance & constantly coaching & giving feed back *Effective break management to ensure service level is maintained at the optimum level across the duration of the shift, * Taking Escalated Calls (Inbound)
Have been awarded best technical support advisor in the last 9months of BT’s association with HCL by BT UK.
Pleasure of Working in HCL’s Biggest ever Technical Process
Promoted to second level of support within three months based on outstanding performance in the Frontline Team.
Experience of Technical Trouble-shooting on connectivity and web-usage issue on both WINDOWS Computers, which required trouble-shooting of Network Adapters,Modem,Routers,Web-Browser
(Internet Explorer, BT Yahoo Browser,), E-mail Clients (Outlook Express, Outlook), Online Security Software.

2006 DS Infoservices Noida, UP

Bagged the title of Best Performer in both US (Consumer Grants) and UK(wireless) Process
Got selected for Client Interaction.
2004 SAS E.COM Delhi

Worked in T-Mobile Sales process(UK wireless)

ACHIEVEMENTS :

Have established new products and corporate clients. Increased the volume of business from channels by 6crores in three years of joining.

M/s Ace Electronics
W.e.f. 2nd april2000 to dec 2003

POSITION : Branch Manager

PRODUCTS :Computers ,Peripherals, networking solutions

SEGMENTS BEING HANDLED : Corporate and channel Recruitment and training of marketing executives.

TEAM SIZE : 2 Marketing Managers,2 Deputy Marketing Manager and 08 Marketing executives.

BUSINESS VOLUME : 11 crores

REPORTING STRUCTURE : Reporting to Branch Manager.

MAJOR BUSINESS CLIENTS : Corporate primarily and some channels
ACHIEVEMENTS

M/s Ace Electronics
W.e.f. dec1997 to 2nd april2000

POSITION : Marketing Manager

PRODUCTS :Computers ,Peripherals, networking solutions

SEGMENTS BEING HANDLED : Corporate and channel Recruitment and training of marketing executives.

TEAM SIZE : 2 Deputy Marketing Manager and 08 Marketing executives.

BUSINESS VOLUME : 6.5 crores

REPORTING STRUCTURE : Reporting to Branch Manager.

MAJOR BUSINESS CLIENTS : Corporate primarily and some channels
ACHIEVEMENTS

M/s Ace Electronics
W.e.f. dec1993 to 2nd april1997

POSITION : Deputy Marketing Manager

PRODUCTS : Computers ,Peripherals, networking solutions

SEGMENTS BEING HANDLED : Corporate and channel Recruitment and training of marketing executives.

TEAM SIZE : 08 Marketing executives.

BUSINESS VOLUME : 3.5 crores

REPORTING STRUCTURE : Reporting to Branch Manager.

MAJOR BUSINESS CLIENTS : Corporate primarily and some channels
ACHIEVEMENTS

M/s Ace Electronics
W.e.f July 1992 to dec 1993
POSITION : Marketing Executive

PRODUCTS : Computers and computer based solutions for corporate,

SEGMENTS BEING HANDLED : Marketing to corporate clients

BUSINESS VOLUME : 1.1 Crores.

REPORTING STRUCTURE : Reporting to Marketing manager

MAJOR BUSINESS CLIENTS : Corporate & Soho segment

EDUCATION

1992 ST XAVIERS’ COLLEGE.KOLKATA
B.COM (Hons)

TEFL/TESOL certificate course

PROFESSIONAL AFFILIATIONS

Workshop on Communication and People skill’s
Workshop on Time Management
CCNA and MCSE - Pursuing

PERSONAL
1 Father’s Name- Taranpal singh thapar
2 Sex – Male
3 DOB – 14th June 1969
4 Notice period: one month.