MARSHA GRIFFITHS
CONTACT INFORMATION
506 Mason Street Home Phone (618) 357-2473
Pinckneyville, IL 62274 Email: marshalgriffiths@yahoo.com
EDUCATION
Dates Attended School Degree
9/1989 - 9/1992 University of Illinois Juris Doctor
College of Law at Urbana/Champaign
9/1986 - 8/1989 Southern Illinois University BS in University Studies at Carbondale with English Minor
Graduated Cum Laude with University Honors
WORK EXPERIENCE
Dates Employed Position Company
3/2000 – 4/2008 Property Manager SKG Properties
Murphysboro, IL
Managing residential and commercial rental properties. Managing day-to-day operations; Fostering good resident relations; Showing and renting apartments to prospects, taking applications and other necessary paperwork to rent apartments; Assisting residents with their questions, complaints and service requests; Collecting rents, Preparing late notices, and eviction processes; Enforcing management policies and procedures; Performing inspections; Renovating and Repairing as needed to keep properties in good condition.
12/2002 - 3/2004 Customer Sales/Service West Telemarketing
Carbondale, IL
Winning back former customers or obtaining new customers through aggressive outbound calling. Maintaining consistent top sales statistics in a transactional sales environment competing with hundreds of other sales employees. Demonstrating persistence, tenacity, and ability to overcome obstacles. Striving to achieve personal and company goals. Delivering benefit statements and handling customer objections while moving the prospect towards commitment. Ensuring a superior customer experience by addressing prospects concerns and demonstrating empathy. Maintaining reports detailing sales results during each workday.
12/1994 – 12/2002 Attorney/Consultant Self employed
AZ, CA, IL
Interviewing, hiring, reviewing, rewarding, and disciplining employees. Addressing complaints and resolving problems. Mentoring and assisting employees in the development of and adherence to goals for each employee. Promoting positive attitudes and requiring complete client confidentiality. Analyzing attorneysĄ¯ work product and strategizing next steps to be taken. Representing the firm in various client meetings and other associated meetings. Bringing to the firm clientele sufficient to meet firmĄ¯s financial obligations. All phases of trial work. Obtaining successful results at trial or in settlement in excess of 95% during my last year of practice.
5/1993 –12/1993 College Instructor Denver Business College
Business Tempe, Arizona
Preparing, writing and teaching lesson plans for business technology classes. Managing classroom and supervising students. Grading and assessment.
9/1990 –12/1992 Teaching Assistant University of Illinois
Business & Technical Writing 251 Urbana/Champaign
Preparing, writing and teaching lesson plans in the English DepartmentĄ¯s Business & Technical Writing class. Refining writing and analytical skills necessary to master business letters, memos, proposals and presentations. Augmenting student learning through one-on-one instruction for ESL and learning disabled students devoting time to develop strategies for successful completion of compositions. Creating high levels of interest in the classroom by keeping material interesting and incorporating motivational activities and positive reinforcement strategies. Implementing diverse curriculum to effectively meet the needs of each studentĄ¯s learning style and ability.
TECHNOLOGICAL PROFICIENCIES
Microsoft Word, Microsoft Excel, Lotus 123, Microsoft Works, Microsoft Powerpoint, Internet Navigation, Word Perfect, Corel Suites.
