PROFESSIONAL EXPERIENCE 05/2007 to 05/2008
Language Specialist Bangalore, India
Spectrum Consultants
• Instruct Business Professional English as a Second Language at Microsoft Corp.
• Create curriculum for conversation and business vocabulary.
• Engage adult students in conversation class using current topics of interest.
• Facilitate language learning with real time examples.
• Tutor individual students for improved speaking, listening and writing skills.
English for Special Purposes Teacher 08/2006 to 05/2007
The Princeton Review Seoul, South Korea
• Instruct Business Professional English as a Second Language.
• Create curriculum for conversation and business vocabulary.
• Engage adult students in conversation class using current topics of interest.
• Facilitate language learning with structured text, workbook pages and relevant newspaper and journal articles.
• Tutor individual students for improved speaking and listening skills.
Language Specialist 05/2006 – 08/2006
Canadian Education Consultants (CECN) Oman, Middle East
• Instructed English as a Second Language at Higher College of Technology.
• Organized curriculum for level classroom management.
• Tested and evaluated students midterm and summative grades, tests, and projects.
• Administered TOEFL test for students aspiring to enter universities abroad.
• Coordinated between administration and staff for improved instruction.
Language Specialist 02/2005 – 02/2006
Sutherland Global Services Chennai, India
• Trained new hires for call center voice interaction.
• Developed curriculum for verbal and written training sessions
• Designed training curriculum for trainers to improve pronunciation and idiomatic expression use.
• Created intranet online training curriculum
• Conducted one on one sessions with individual agents during calls from North American clients
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English as a Second Language Teacher 6/2000 - 01/2005
Dallas County Community College Dallas, TX
• Instructed adults in English as a Second Language
• Tutored Sabre management personnel
• Developed an assessment instrument to determine individual proficiency level.
• Created curriculum appropriate for students from every country which became the basis for curricula formation.
• Mentored individual students one on one for pronunciation and listening skills.
Paralegal 1/2000 - 5/2000
Centex Construction Dallas, TX
• Created Operations and Maintenance Manuals for use in the operation and maintenance of onsite machine.
• Mediated between management and staff for greater understanding.
• Managed time and materials to produce language appropriate documents.
• Developed techniques to mass produce Operations and Maintenance Manuals for onsite maintenance.
• Advised between labor and management for short term recovery of building site completion.
Administrative Assistant 08/1996 - 01/2000
Olsten Staffing Pittsburgh, PA and Dallas, TX
• Utilized computer applications such as Microsoft Word, Excel and PowerPoint.
• Managed time and materials for each employer.
• Developed techniques for improved communication.
• Coordinated between management and staff for improved production.
• Consulted with management for improved communication.
Apartment Ownership and Management 09/1988 - 10/1996
Self-Employed Pittsburgh, PA
• Interviewed tenants to determine appropriateness for tenancy.
• Attended Magistrate Court hearings for recovery of rents.
• Collected rent and oversaw the maintenance of 8 apartments.
• Coordinated with contractors for repairs to apartment buildings.
• Managed parking and common areas of buildings.
Independent Probate Paralegal 08/82 – 08/88
Self-employed
• Assisted attorneys in the administration of probate matters.
• Prepared Petitions and Accountings for attorneys.
• Interviewed clients for preparation of Petitions and Accountings.
• Arranged meetings with clients and attorneys.
• Filed Petitions and Accountings at the Courthouse.
References for Kathleen McLaughlin
