I have a Bachelor’s degree from McMaster University, a reputable Canadian university, in Social Sciences, majoring in Religious Studies.

I have more than five (5) years of experience in customer service. I have one semester’s worth of experience as a high school substitute teacher at an American international school in Cairo, Egypt.

I have travelled greatly and am no stranger to diversity and foreign cultures. I’m passionate about learning about new peoples and living among them.

My work experience, communication skills, educational background and willingness to learn and travel can be applied. So can my enthusiasm and bright personality.

Please be assured of my avid interest. Should you have any inquiries, I can be reached at
(647) 242-0424 or mr_mezzi@hotmail.com.

Thanking you in advance for the time and effort you may spend on my behalf.

Highlights

 Fluent in English and Arabic, with conversational French abilities.
• Strong data management skills – Competent in data entry, analysis and reporting
• Organized – Able to manage high volume, tight timeline tasks with attention to detail.
• Excellent communication skills – Skilled in oral and written communication.
• Excellent interpersonal skills and team-work abilities.
• Knowledge in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
 Able to confidently type at a rate of 70 - 90 wpm – in both numeric and alpha-numeric.

Education

McMaster University Hamilton, Ontario, Canada
 Bachelors of Arts (B.A) majoring in Religious Studies June, 2006

Cairo American College Cairo, Egypt
 American high school diploma June, 2000
o Fully English Curriculum

St. Matthews Toronto, Ontario, Canada
 Middle School Certificate June, 1996

Employment

Winners Merchants International Ltd. Mississauga, Ontario ,Canada
Sales Audit Coordinator June 2007 – April 2008
 Research and identify problems for Management, Administrative Coordinators and Customers at store level.
 Providing excellent service to members of Management, Team Members and Home Office associates by effectively responding to requests, inquiries, suggestions, and/or concerns using e-mail.
 Processing all government voucher invoices and payments to ensure accuracy when balancing store expenses and bank expenses onto Lotus spreadsheets and approach database.
 Reconcile store shortages/overages.
 Processing Gift Certificate Incentive orders requested by the Customer Service Department.
 Assisting Loss Prevention Department with possible fraudulent credit cards and gift cards.
 Keying in missing sales.

Arab Media Company (AMC) Cairo, Egypt
Translator, Editor Jan 2007 – April 2007
 Translated Arabic movies into English subtitles (by typing) using special media software.
 Edited already translated movies.
 Was in charge of newest Arabic movie releases.
Cairo American College Cairo, Egypt
Substitute Teacher Sept 2006 – Jan 2007
 Stepped in during the absence of full-time teachers.
 Taught classes in: Philosophy, Islamic Studies, English, and Physical Education.
 Maintained order and stability in the classroom.
 Closely followed teacher’s lesson plans.

Rogers Video Hamilton, Ontario, Canada
Customer Service Rep, Entertainment Consultant May 2005 – April 2006
 Ensured customer satisfaction with selection of entertainment (video & game).
 Provided service and information about wireless devices and accounts.
 Understand and meet all customers’ immediate service needs quickly, professionally and accurately.
 Resolve customer problem in professional and understanding manner.
 Performed cash transactions and balanced the records on a daily basis.

Lurgi Caribbean Point Lisas, Trinidad & Tobago
IT Assistant, Web Designer, Admin Assistant May 2003 – Aug.2003
 Participated in technical support for hardware and software problems encountered.
 Maintained the Ethernet network and managed LAN accounts.
 Created tables, ledgers, and databases for executives and employees
 Assisted with general office activities as needed, including data entry.
 Created vibrant PowerPoint presentations to use as sales collateral by management.
 Created the web presence for the Caribbean branch of Lurgi.

Extra Curricular Experience

McMaster University Society of Off-Campus Students (SOCS) Hamilton, Ontario, Canada
Vice-President Administration 2005 – 2006
 Responsible for maintaining and regularly updating the Society’s website (http://www.mcmaster.ca/socs)
 Responsible for the accurate and organized recording of minutes from SOCS Executive meetings and the SOCS Electronic Newsletter.
 Interviewed over 80 people to decide on the 60 new Welcome Week Reps for the 05/06 academic year.

McMaster University Student Representative Assembly (SRA) Hamilton, Ontario, Canada
Representative for the Faculty of Social Science 2004-2005
 Elected to represent the Faculty of Social Science to the McMaster Students Union (MSU).
 Spoke at an “awareness day” to encourage students to get involved in student politics.
 Meet bi-weekly to discuss, debate, and vote on campus and student issues.
 Was part of Elections Committee, which looked over elections of MSU president and other important campus elections; as well as re-writing campus elections policies and procedures.

McMaster University Egyptian Student Society (MESS) Hamilton, Ontario, Canada
Club President, Founder 2003 - 2005
 Developed an executive team of six members by interviewing several candidates
 Managed this executive team.
 Created and implemented club constitution.
 Managed club finances
 Enlisted over 200 members to the club within the first year.