Resume for Ken Friesen
  Phone: (204) 795-5641
  Email: ksfriesen@gmail.com
  (Email preferred for initial contact, thanks)

__Experience Highlights_____
   Administrative Assistant
      * Provided administrative assistance for a non-governmental organization (NGO) involved with international relief efforts.
      * Organized, filed, and assisted with various clerical office duties.
      * Provided reporting on overseas projects for internal purposes.
      * Prepared reports for external agencies such as the Canadian International Development Agency (CIDA).
      * Reviewed proposals, plans, and reports, as well as project receipts.

   Customer Service Representative
      * CSR for one of Canada's largest food producers and providers.
      * Entered orders which are received electronically, by phone or by fax
      * Investigated customer concerns and problems. Ensured customer satisfaction.
      * Communicated customer needs to all appropriate channels (Sales, traffic, distribution, production).

   Technical Support
      * Provided technical support for subscribers to one of the largest Internet providers in the United States.
      * Investigated, isolated and solved computer networking problems.
      * Provided clear, precise and accurate instructions to solve customer issues and to prevent future problems.

   Residential Support
      * Provided residential care for individuals with mental disabilities and behavioral issues.
      * Responsibilities included teaching life-skills, domestic chores and anger management.
      * Provided a safe, normalized home environment and encouraged community involvement.
      * 2004 Residential Support Worker of the Year for DASCH Inc.

__Volunteer Experience_____
   * Volunteer summer camp counselor for 8-12 youths per week; Led activities for the youth.
   * Developed, designed and maintained a bicycle program for a summer camp.
   * Resident Assistant: Ensured order and structure, and maintained safety in the dormitory.
   * Volunteered twice with a relief agency in Detroit and California for two months each.

__Work Experience_____
   * Administrative Assistant, Mennonite Central Committee, Winnipeg Manitoba (09/06 – Present)
   * Customer Service, Maple Leaf Fresh Foods, Winnipeg Manitoba (03/06 – 09/06)
   * Customer Care Executive, Convergys Inc., Winnipeg Manitoba. (03/05 – 03/06)
   * Residential Support Agent, DASCH Inc, Winnipeg Manitoba. (04/04 – 03/05)
   * Residential Support Agent, Hydra House, Winnipeg Manitoba. (12/02 – 04/03)
   * Residential Support Agent, Gateway Resources, Winkler Manitoba. (09/01 – 12/02)

__Education_____
   University of Manitoba
      *Bachelor of Arts in Political Science
      *Dean’s Honor Roll 2003-2004
      *Graduated February 2005

   Providence College (Otterburn MB)
      *Bachelor of Arts in Youth Work
      *Graduated April 2001