Mark Prescott Fessenden
511 Spring Lake Circle, Tarpon Springs, FL 34688-4970, USA ● mpfess@fess.org

S U M M A R Y
Well-rounded facilitator with a knack for achieving common goals while providing individualized attention. Fluent in Spanish, with a solid grounding in Japanese. A seasoned language-lover with experiences living abroad in South America, Japan, and Australia. Seeking a full-time classroom teaching position where a special ability to motivate students and an enthusiasm for accuracy are required.

E X P E R I E N C E
Starbucks Coffee Company, Palm Harbor, Florida
Shift Supervisor July 2006 - present
• Manage a staff of 15 diverse personalities.
• Train new partners to consistently meet or exceed customer expectations for beverage quality and presentation while maintaining a role as a successful team member.

Nielsen Media Research, Dunedin, Florida
Bilingual Training Assistant September 2003 - May 2006
• Trained, developed, and motivated newly hired research interviewers to conduct high quality, reliable interviews in a 600-employee call center.
• Supported trainers in classroom set-up, smooth delivery of modules, classroom management, and technological integration.
• Utilized Spanish and English communication skills daily.

Florida Center for Survivors of Torture, Clearwater, Florida
Volunteer ESL Teacher September 2005
• Taught listening and speaking skills, grammar, lexis and phonology to adult students with a focus on preparation for the U.S. citizenship test.
• Introduced students to the English phonemic chart as a tool for accurate pronunciation of new vocabulary.

AFS Intercultural Exchange Programs, Tampa Bay and Miami, Florida
Volunteer Group/Orientation Leader 2002, 2004, 2005
• Facilitated the adjustment of foreign exchange students to daily life in the U.S.
• Prepared American students for their intercultural exchange experiences abroad.

Homeless Emergency Project, Clearwater, Florida
Volunteer Tutor June - July 2002
• Tutored primary school students in math, reading, science, and computer skills.

Pinellas County Schools, Pinellas County, Florida
Substitute Teacher January – March 2001
• Implemented classroom plans left by regular teacher.
• Provided leadership and classroom management.

C R E D E N T I A L S
Language Studies Canada, Toronto, Ontario, Canada
CELTA (Certificate in English Language Teaching to Adults)

University of South Florida, Tampa, Florida, USA
Bachelor of Arts, International Studies
• Golden Key Honor Society Member
• 2004 Czech International Youth Leadership Conference Participant