800 Via Royale #807
Education: Jupiter, FL. 33458
University of Phoenix, Palm Beach Gardens, Florida
MBA-Human Resource Management/Education
Expected Graduation Date June – 2009

University of New Orleans, New Orleans, Louisiana
Bachelor of Arts Degree/Sociology
Graduation Date December - 2005

Professional Organizations:
Society For Human Resource Management 2007 - Present
The American Red Cross: Shelter Management 1984 - Present
Special Skills and Certifications:
Data Entry, Microsoft Office 2003 Word, Excel, Access, and Power Point, AS400

Employment:
Employer: Cleartel Communications
Job Title: Senior Account Manager II 2007 - 2008

Job Duties: Acquire SMB customers throughout South Florida, providing dial tone with various products such as Dynamic T1s and PRIs. Retention of customer base through excellent customer service.

Employer: Blockbuster Video
Job Title: Store Manager 2006 - 2007

Job Duties: Strong interpersonal skills and Problem Solving Skills. Assisting customer’s, scheduling employees, establishing sales quotas, executing sales plans, answering phones, updating customer accounts, hiring employees, interviewing, organizing merchandise, ordering supplies, maintaining a safe environment for employees and customers, conducting inventory, marketing merchandise, formulating reports.

Employer: Mason Blanche Department Store 1994 - 1995
Job Title: Customer Service Representative

Job Duties: Assisted customers with any changes to account, submission of credit applications, maintained customer accounts, gift wrapping, Ticket Master sales of even tickets, answered phones and assisted customers with any concerns.

Employer: LDDS Communications
Job Title: Customer Service Executive 1990 - 1993

Job Duties: Maintained small to corporate accounts, implemented trouble reports for technicians, supported 3 outside Customer Service Representatives & 6 Outside Account Executives along with a Sales Manager, provided excellent customer service, added new services to existing accounts, maintained all changes, complaints, and services through use of a main frame computer.