* * * * * * * * * * * * * * * * * * * *
Resume for Ken Friesen
Phone: (204) 795-5641
Email: ksfriesen@gmail.com
____Experience Highlights____
Administrative Assistant
* Provided administrative assistance for a non-governmental organization (NGO) involved with international relief efforts.
* Organized, filed, and assisted with various clerical office duties.
* Provided reporting on overseas projects for internal purposes.
* Prepared reports for external agencies such as the Canadian International Development Agency (CIDA).
* Reviewed proposals, plans, and reports, as well as project receipts.
Customer Service Representative
* CSR for one of Canada's largest food producers and providers.
* Entered orders which are received electronically, by phone or by fax
* Investigated customer concerns and problems. Ensured customer satisfaction.
* Communicated customer needs to all appropriate channels (Sales, traffic, distribution, production).
Technical Support
* Provided technical support for subscribers to one of the largest Internet providers in the United States.
* Investigated, isolated and solved computer networking problems.
* Provided clear, precise and accurate instructions to solve customer issues and to prevent future problems.
Residential Support
* Provided residential care for individuals with mental disabilities and behavioral issues.
* Responsibilities included teaching life-skills, domestic chores and anger management.
* Provided a safe, normalized home environment and encouraged community involvement.
* 2004 Residential Support Worker of the Year for DASCH Inc.
____Volunteer Experience____
* Volunteer summer camp counselor for 8-12 youths per week; Led activities for the youth.
* Developed, designed and maintained a bicycle program for a summer camp.
* Resident Assistant: Ensured order and structure, and maintained safety in the dormitory.
* Volunteered twice with a relief agency in Detroit and California for two months each.
____Work Experience____
* Administrative Assistant, Mennonite Central Committee, Winnipeg Manitoba (09/06 – Present)
* Customer Service, Maple Leaf Fresh Foods, Winnipeg Manitoba (03/06 – 09/06)
* Customer Care Executive, Convergys Inc., Winnipeg Manitoba. (03/05 – 03/06)
* Residential Support Agent, DASCH Inc, Winnipeg Manitoba. (04/04 – 03/05)
* Residential Support Agent, Hydra House, Winnipeg Manitoba. (12/02 – 04/03)
* Residential Support Agent, Gateway Resources, Winkler Manitoba. (09/01 – 12/02)
____Education____
University of Manitoba
* Bachelor of Arts in Political Science
* Dean’s Honor Roll 2003-2004
* Graduated February 2005
Providence College (Otterburn MB)
* Bachelor of Arts in Youth Work
* Graduated April 2001
