1825 S. Fairfield Ave. #3
Chicago, IL 60608
(630) 788-7227
EDUCATION
Bachelor of Science in Psychology, December 2007
Northern Illinois University, DeKalb, Illinois Cumulative GPA: 3.88/4.00, Major GPA: 4.00/4.00
Associate of Science in Psychology, May 2006
Kishwaukee College, Malta, Illinois
HONORS
- National Dean’s List (2006-2007)
- Northern Illinois University Dean’s List (2007)
- Kishwaukee College Dean’s List (2006)
SPECIAL SKILLS
Computer: MS Word, Excel, PowerPoint; C Programming, SAS Programming, SPSS
Language: Conversant in Korean
WORK EXPERIENCE
Assistant Manager / Keyholder, American Eagle Outfitters, Geneva, IL, October 2004 – present
- Acquire, develop, and train personnel by implementing orientation and training programs for new employees
- Manage personnel issues, including hiring, terminating, and conducting performance evaluations
- Generate sales profit while controlling expenses and inventory and maintain visual standards
- Demonstrate exceptional conflict management and resolution skills in dealing with customer and personnel issues
- Assist Store Manager in all daily operations of the store, including managing a staff of 25-50
Sales Associate, American Eagle Outfitters, Geneva, IL, July 2004 – October 2004
- Facilitated management with training of new employees
- Worked in sales, customer service and inventory control
- Assisted customers with merchandise selection and purchases
- Provided an optimum level of customer service in a fast-paced, high traffic environment
Waitress, The Barn, DeKalb, IL, October 2002 – August 2003
- Provided fast, efficient, and courteous customer service
- Assisted others in improving workflow to increase productivity
- Demonstrated exceptional multi-tasking abilities
- Served food and beverages to the patrons and prepped and stocked the restaurant and bar
