Irvine, CA 92614

(949) 433-8884

Education

        Bachelor of Arts, Sociology                                                                                           09/1999 – 12/2003

        Bachelor of Arts, International Studies                                                                           09/1999 – 12/2003

       System Administrator 

• Maintained computer network consisting of 20 end users, working as the only Systems Administrator    directly under the Director of Information Technology.
• Managed help desk system, working with end users and clients to troubleshoot problems, installed and   removed hardware and software, and setup presentations.
• Provide technical support to company users with a consistent attention to providing a high-level of customer service and prompt service.
• Provide day to day hardware/software/network support including advanced troubleshooting of various PC problems.

    Northwest EMC,  Irvine, California                                                                                    04/2004 – Current

       Sr. Test Engineer 

• Responsible for providing specialized technical advice and information to systems and software engineering and cording this information across all test projects.
• Maintain strong knowledge of electromagnetic theory and practical design along with assortments of regulatory specifications (CE, FCC, ANSI, VCCI).
• Construct, troubleshoot, measure, and evaluate a wide variety of products during qualification testing. Also conduct root cause analysis failures found during the testing.
• Daily interaction (written and verbal) with project managers, senior electrical engineers, and hardware and software developers.
• Direct test technicians and support personnel in all aspects of test activities.
• Provide extensive technical advice to resolve difficult test and integration implementation problems.

    Mustek,  Irvine, California                                                                                                  01/2004 – 04/2004

       Technical Support Representative 

• Supporting customers in an inbound/outbound technical call center with direct responsibility for resolving technical support issues by phone, email or fax.
• Maintain strong product knowledge of Mustek products, which includes scanners, digital cameras, and portable dvd players.
• Provide optimum customer satisfaction by working towards continual improvement of service quality including telephone response time, time to resolve and issue and timely closure of support incidents. 

      Web Administrator/Marketing Coordinator

• Maintain and administer the company’s website. (www.kimsautobodysj.com)
• Implement and develop marketing strategies, ranging from brochures to ad’s on newspapers.
• Responsible for advertisements in the Korean community, as well as the general public.
• Free Lance Position

HungryAd.com,  San Jose, California                                                                                 04/2007 – Current           

      Web Administrator

• Maintain and administer the company’s website. (www.hungryad.com)
• Responsible for online advertisements, client relations, and marketing contacts.