4722 Overlook View Court
Duluth, GA 30096
(404) 786-7500
Summary of Qualifications
4 years supporting internal and external sales departments in application of products while providing direct technical support for products already in the field.
Work History
Komatsu Forklift USA, Inc. Covington, GA July 2003 – Present
Product Support Engineer - Team Leader
- Increased Forklift Recall Completion Rate by 20% working with Nationwide Dealer Network by creating and utilizing a more efficient Forklift Recall Tracking Database.
- Reviewed engineering documentation and technical support issues to determine necessity of Forklift Recalls, Technical Publication Priorities, & Parts Department activities.
- Provide technical support for Internal Sales Department and the Nationwide Dealer Network including Forklift Lifting Capacity and information related to product application.
- Trained and oversee daily activities of a Product Support Engineer and Administrative Assistant in providing technical support for customers.
- Act as a liaison between the Design Engineering Department and Product Support Department to support all aftermarket sales and service.
The Coca Cola Company Atlanta, GA July 2002 – July 2003
Mechanical Engineer
- Designed and implemented modifications to prototype beverage equipment.
- Prepared and performed experiments designed to evaluate the efficiency of refrigeration units.
- Installed and maintained the prototypes in multiple customer sites during feasibility study.
- Hands-on approach to working through mechanical/electrical problems on 5 prototypes to comply with UL® specifications.
Education
Georgia Institute of Technology Atlanta, GA B.S. Mechanical Engineering
GPA in Major 3.56/4.0
Special Skills and Abilities
Bilingual (Korean / English), AutoCAD, MS Excel, MS Access, MS Word, MS Powerpoint, AS400
References
Available upon request.
