Investigated fraudulent account activities for IRS and FRB. Manually managed high volume of transactions. This was due to high security measures after 9/11 on money laundering.
Created ad hoc manuals for daily operations through training, which was used to train other co-workers. Manual was also often used as reference to other internal departments.
Manually generated and investigated reports, to manage any corrections on transaction items by implementing daily journal entries.
Administered bookkeeping, balanced GL bank accounts, verified daily operation transaction of teller and vault for four branches.
Provided exceptional customer service resulting in repeat of request for my assistance.
Took on additional duties as a teller when tellers were short staffed.
Banking Assistance (Teller), 11/00- 06/01
Provided excellent customer service and assistance. Many Korean speaking customers requested me by name, even though Korean is not my first language.
Utilized manual procedures implemented timeless and accuracy in balancing teller cash draw, bank vault and vault currency shipment.
Evaluated customer¡¯s accounts on a weekly basis to update any current information.
Researched and filed customer account information for other internal departments.
Trained other co-workers due to professionalism, good business ethics and bilingual ability.
Community Universal Education Supporters
Involvement: Volunteer; Coors and Invesco Field, 04/04- 08/05
Non-profit organization support¡¯s students who attend private catholic schools.
