Bayside, NY 11361

Phone 917.750.9494

Objective

 Project Manager position allowing for parlay of demonstrated organization, customer service, communication, teamwork, analytical, and problem solving skills proven by 7 years of customer support and application engineering work. 

Profile

Motivated, creative professional with master’s degree and proven track record in customer services in computer hardware design industry. Talent for analyzing and creatively solving problems – required by customers having various design problems. Diplomatic and tactful with professionals at various levels.

Demonstrated history of strong leadership and communication through various team projects and customer advocacy. Thrive in deadline-driven environments. Excellent teamwork and organization skills. Fluent in English and Korean. 

Skills Summary

Project management, Document preparation, General office skills, Computer and technology expertise, Customer service, Scheduling. 

Professional Experience

CUSTOMER SERVICE / PROBLEM SOLVING

• Provided call center support for design centers using hardware design processes by handling multiple issues daily, dealing with various design problems.
• Provided dedicated methodology support for server microprocessor design group, resulting in successful completion of chip designs and multiple awards for excellent support.
• Created multiple scripts to improve design methodologies, resulting in improved design structures and turnaround times.

COMMUNICATION / TEAMWORK

• Collaborated with support team to develop multiple classes, educating designers on new design processes and methodologies and best design practices.
• Taught numerous design methodology classes, both in person and web conference.
• Acted as customer advocate for the server microprocessor group, communicating with team leads on a daily basis, resulting in less critical issues.

PROJECT MANAGEMENT / ORGANIZATION

• Identified multiple areas needing methodology changes and improvements, resulting in creation of multiple quality-of-results projects.
• Initiated and managed multiple quality-of-results projects, identifying resource dependencies and critical schedule gates.
• Completed quality-of-results projects on time, resulting in new, improved methodologies, utilized by design groups.

IBM – Fishkill, NY 

Application Engineer, 2000 to Present 

Education

Columbia University – New York, NY

Master of Science in Electrical Engineering, 2003

Binghamton University – Binghamton, NY

Bachelor of Science in Electrical Engineering, 2000 
Computer Skills

Windows, Microsoft Project, Word, Excel, PowerPoint, Lotus Notes

AIX, Unix, KSH, Perl, TCL, HTML, CSS