----Objective---- To design and develop innovative world-class products which meet a global need for effective solutions to dynamic and complex problems.
----Relevant Work Experience---- Systems Engineer/Program Manager at BAE Systems Aug 2004 - June 2007
Tasks:
Software Requirements Development -Developed detailed software requirements based on customer needs -Created and maintained design documents to describe software designs and changes -Developed and documented test procedures and methodologies to validate and verify software -Developed Graphical User Interfaces (GUIs) and workflows -Helped on integration efforts to incorporate different features and capabilities from various platforms and businesses within BAE Systems
Customer Support -Provided phone and on-site software support -Created Software Users Manuals (SUM), led development and delivery of Installation Guides and Training Materials -Interfaced with customer Program Managers to resolve software and logistics concerns
Software Development Support -Tested software for any discrepancies, errors, poor interfaces -Communicated with other outside teams and vendors to insure software compatibility -Led three successful testing events
Product Presentations -Gave presentations to users, managers, and customers at user conferences, trade shows, and design meetings -Demonstrated software to users and customers at local development site, customer sites, and training events.
Awards -Team received a Chairman's Bronze Award for Excellence in Customer Service -Team received an award fee that was 14% higher than what was targeted -Received four certificates of recognition for my leadership and tasks completed from Aug 2005 - June 2007
----Additional Work Experience---- Systems Engineer at University of Virginia Sept 2003 - May 2004
Tasks:
Worked on a team developing the Geospatial Repository for Analysis and Safety Planning (GRASP) program for the National Institute for Justice (NIJ) to improve software usability, add additional functionality, develop marketing documents, and increase user participation.
----Education---- University of Virginia Class of 2004 B.S. Systems and Information Engineering
----Supplementary Skills---- Software: Dynamic Object-Oriented Requirements System (DOORS), Enterprise Architecture (EA), Microsoft Office Products
----Complementary Skills---- Languages: French (Basic), Japanese (Basic/Intermediate), Korean (Intermediate/Advanced)
