CHRISTOPHER R. DELACRUZ
6772 Ayala Avenue, Suite 610, Makati City, Philippines 1226
P: (2) 893-1566 C: 0 (917) 850-3456 Email: cdelacruz@aiepro.org Website: www.aiepro.org

OBJECTIVE

To apply extensive sales, marketing, training, and management experience in a challenging and creative environment. My desired position will utilize strong organizational and communication skills as well as an aptitude for interpersonal relations in the field of education.

HIGHLIGHTS OF QUALIFICATIONS

Successful business owner and experienced project manager, employee developer, and public speaker.
Highly proficient English language specialist for students of all levels and all types of corporate clients; specialization includes conversation fluency, writing, grammar, public speaking, confidence building, critical thinking, reading comprehension, listening, and critical analysis
Solid sales, marketing, training, and management skills with effective balancing of multiple tasks to continually meet and exceed company objectives
An unsurpassed commitment to service, quality, and professionalism, directly impacting company image and customer loyalty
Proven success in scholastic development, community service projects, and professional achievement, including multiple awards in theater, debate, and forensics

EDUCATION

SEATTLE UNIVERSITY, Bachelor of Arts in Political Science , Seattle, WA (Fall 1995-Spring 1999)

Maintained 3.5/4.0 GPA while working more than 20 hours/week and involved in leadership positions in extra-curricular activities
Competed and competitively selected as commencement speaker

PROFESSIONAL DEVELOPMENT

AMERICAN INSTITUTE FOR ENGLISH PROFICIENCY (AIEP) General Manager, Manila, Philippines (October 2006 – Present)

Facilitated the development and launching of AIEP, an institution recognized for its high standards and team of American and Filipino-American English proficiency specialists, including SEC/Barangay Hall/City Hall/BIR/SSS/TESDA registration, and facilities search and design.
Recruited, trained, and mentored English language specialists, marketing managers, account executives, and operational staff members.
Prospected clients, including call centers, high schools, colleges, and universities, employment services, recruiters, and corporations
Developed modules, as well as instructed students, in conversation fluency, writing, grammar, public speaking, confidence building, critical thinking, reading comprehension, listening, critical analysis, and standard test preparation, sales and marketing, debate, and argumentation.
Improved the Institute’s overall productivity and efficiency in areas of customer service, operations, training and development, and profitability.
Increased profitability from zero to multi-million peso operation in the first nine months of operations by securing national and international accounts as well as individual clients and students.
Developed a team of highly efficient Specialists and staff members from two to six within half a year.
Selected as Debate trainer and consultant for ANC’s Philippine Debate Championships and as chief judge of Square Off Debates.
Conducted seminars on speech, communication, interviewing skills, and resume building for schools including STI, MIT, and UST
Judged and selected The Outstanding Co-Ed, The Outstanding Young Man Award at DLSU

BUDGET RENT-A-CAR and THE HERTZ CORPORATION, Sales and Marketing Manager, Las Vegas, NV (December 2005 – October 2006)

Assisted in the launch of Budget’s new Insurance Replacement Program, including development, operations, employee development, and service delivery.
Prospected clients including insurance adjustors and agents and body shop managers to introduce Budget’s new Insurance Replacement Program.
Conducted a minimum of 20 weekly, in-person sales calls with aforementioned contacts to determine needs, negotiate contracts, and improve service delivery.
Trained and developed employees, including managers, in areas of sales, operations, and customer service to improve quality levels and overall long-term profitability.
Increased sales from an initial $10,000 gross sales in the first month of the Insurance Replacement Program to $100,000 per month, a 1000 percent increase in just four months as overall sales continue to increase.
Improved operations and customer service levels through constant training, development, and monitoring of customer service representatives and holding managers more accountable through a new management system.

SAVE INTERNATIONAL LANGUAGE SCHOOL, English Proficiency Consultant, Manila, Philippines (May 2004 – November 2005 )

Assisted various students, including college students, high school teachers, and business professionals and executives, in enhancing their English proficiency.
Consulted and instructed students in one-on-one and group sessions in areas of grammar and vocabulary development, enhanced conversation, American accent neutralization, writing, and public and impromptu speech.

BENCHMARK SPECIALIZED STAFFING, Staffing/Employment Manager, Las Vegas, NV (July 2002 - April 2004)

Prospected (minimum 25 per day) company owners, warehouse managers, plant supervisors, human resource managers, and VPs of operation to introduce "specialized" staffing concept and thereby establishing rapport and developing relationships.
Conducted 5-10 weekly, in-person marketing events with aforementioned contacts to establish needs, handle objections, and negotiate contracts.
Recruited candidates for precision matching with companies, including, scheduling, interviewing, testing, and training.
Consulted with company managers to help reduce personnel expenses and increase employee production level.
Advised candidates on new skill training, employment retention, resume writing, and marketability to enhance their livelihoods and marketability.
Increased business sales of two-person office up to 400% in the first five months of employment, breaking office record high every month, and thereby leading to the hiring of a third staffing manager.
Administered general office duties including filing, answering multiple phone lines, typing and entering information into database, emailing, greeting candidates, handling timesheets and payroll issues.

ENTERPRISE RENT-A-CAR, Branch Manager, Las Vegas, NV (October 1999-May 2002)

Assumed full responsibility in branch's operating profit, employee development, fleet management, and customer satisfaction.
Recruited, trained, and managed top-quality staff (college graduates) and thereby developing employees to their fullest potential.
Conducted bi-weekly marketing with insurance agents, adjustors, body/auto shops and corporate accounts to increase business..
Increased fleet size by more than 15%, customer satisfaction index above company average, and net profit by more than 100%
Controlled operating profit through constant up-selling of our products and services.
Promoted four times to larger branches (fleet size) within a year.

THE WRITING CENTER, Writing Consultant, Seattle University (Fall 1996-Spring 1999)

Recommended and competitively selected as a consultant and took a five-credit course for further training for writing consulting
Assisted college students through all phases of the writing process to enhance writing proficiency and facilitate self expression

RELATED SKILLS

Leadership: Business Owner, General Manager, Account Manager, Team Manager, Training Manager, Marketing Director
Communication: Debate, Public Speaking, Theater, Presentations, Writing, Sales, and Marketing
Languages: Fluent in Filipino (Ilocano and Tagalog); conversational Spanish
Computer: Proficient in Microsoft Word, Pagemaker, Internet, Desktop Publishing

SEMINARS/WORKSHOPS CONDUCTED: HIGHLIGHTS (1999-PRESENT)

Diversity and Cultural Understanding Seattle University, The American Institute Seattle, WA and Makati, Phil.
Customer Service and Profitability Enterprise Rent-a-Car Las Vegas, NV and Makati, Phil.
Sales and Marketing, Account Management Hertz Rent-a-Car, Budget Rent-a-Car Las Vegas, NV
Leadership Training Seattle University, The American Institute Seattle, WA and Makati, Phil.
Parliamentary Debate, Public Speech Square Off, ABS-CBN News Channel Quezon City, Philippines
English Proficiency in the Workplace Quadrillion Group of Companies Makati, Philippines
Interview Skills and Strategies Mapua Institute, University of Santo Tomas Manila, Philippines
Developing Confidence and Communication Skills STI Colleges and Education Centers Laguna, Philippines
C3: Critical Thinking/Conversation Fluency/Confidence DELL Computers Quezon City, Philippines
Neutralized American Accent Training Chevron Makati, Philippines
Critical Writing and Intensive Grammar The American Institute Makati, Philippines

AWARDS AND HONORS

Seattle University Graduation Commencement Speaker
Seattle University Outstanding Senior Award
Seattle University Student Delegate to the 47th Annual National Conference for Advancement of Diversity held at Washington, DC
Northwest Public Debate: Parliamentary Debate Finalist, Impromptu Speaking Finalist, Extemporaneous Speaking Finalist
Western States Communications Association Impromptu Speaking Champion (over 100 collegiate contestants)
Seattle University Multicultural Awareness Award
Multiple High School Awards, including Student of the Year Award and Most Outstanding Senior Student Award

LEADERSHIP POSITIONS

Universal Pro-English Club (UPEC) Advisor
United Filipino Club, Director of Fiesta
Asian Pacific Islander Student Organization, API Heritage Month Chairperson
National Honor Society, President
Hawaii State National Honor Society, Vice President
The Governor School Newspaper and Literary Magazine, Editor-in-Chief
Mock Trial/Debate and Forensics, Team Captain

References promptly furnished upon request.