800 Via Royale #807
Education: Jupiter, FL. 33458
University of Phoenix, Palm Beach Gardens, Florida
MBA-Human Resource Management/Education
Expected Graduation Date June – 2009
University of New Orleans, New Orleans, Louisiana
Bachelor of Arts Degree/Sociology
Graduation Date December - 2005
Professional Organizations:
Society For Human Resource Management 2007 - Present
The American Red Cross: Shelter Management 1984 - Present
Special Skills and Certifications:
Data Entry, Microsoft Office 2003 Word, Excel, Access, and Power Point, AS400
Relevant Experience: Childcare for 3 children for a private family, provided transportation from school and after-care, provided snacks and refreshments. Childcare for 1 child assisting after school with homework and taught lessons from text book.
Private Teacher/Tutor for a Spanish Speaking male in West Palm Beach, teaching English as a foreign language, utilizing conversational English.
Employment:
Employer: Cleartel Communications
Job Title: Senior Account Manager II 2007 - 2008
Job Duties: Acquire SMB customers throughout South Florida, providing dial tone with various products such as Dynamic T1s and PRIs. Retention of customer base through excellent customer service.
Employer: Blockbuster Video
Job Title: Store Manager 2006 - 2007
Job Duties: Strong interpersonal skills and Problem Solving Skills. Assisting customer¡¯s, scheduling employees, establishing sales quotas, executing sales plans, answering phones, updating customer accounts, hiring employees, interviewing, organizing merchandise, ordering supplies, maintaining a safe environment for employees and customers, conducting inventory, marketing merchandise, formulating reports.
Employer: Mason Blanche Department Store 1994 - 1995
Job Title: Customer Service Representative
Job Duties: Assisted customers with any changes to account, submission of credit applications, maintained customer accounts, gift wrapping, Ticket Master sales of even tickets, answered phones and assisted customers with any concerns.
