PROFESSIONAL SKILLS

• Committed to excellence • Self starter with a can do attitude. • Excellent interpersonal skills
• Excellent written and verbal communication skills, with an eye for detail. • Proficient with MS Office, Adobe Photoshop and the Internet • Team player yet can work independently with little or no supervision
• Extremely productive in a high volume, high stress, environment. • Great problem solving skills with an ability to analyze issues and effectively create plans of action and reach solutions • Bilingual English (first language) and French-Creole (learned second language)

PROFESSIONAL EXPERIENCE

Administrative Coordinator
June 2006 – present

Simonini Builders Inc. Charlotte, NC.
 Responsible for scheduling, coordinating and successful dispatching of work orders to home construction vendors and technicians for product installations, repairs, adds and changes for the Warranty Service Department.
 Supervising meeting details including conference room coordination of all special meetings as required including off site meeting spaces, meeting materials, catering, and travel arrangements of attendees.
 Act as the primary liaison between our internal organization and our external consumer and trade vendors.
 Track customer satisfaction and identify gaps in customers satisfaction.
 Monitor Service E-mail for data entry and completion tracking.
 Developed and implemented department budget tracking spreadsheets for evaluating and maintaning costs to identify waste opportunities for overall company improvements, cutting departmental expences by $273,000 in the first year.
 Accurately completing balance sheet and management status reports in a timely manner.
 Educate consumers on product knowledge and use specification.

Retail Management / Customer Service
March 2005 –June 2006 The Home Depot. Charlotte, NC
 Supervision of Retail Stations.
 Responsible for the direct management, growth, and development of department staff, including analyzing weekly sales results, managing overall team performance, running training meetings with associates, and developing personal development plans.
 Drive sales by cultivating positive customer service experiences including providing product use specifications

Loss Prevention / Safety Supervisor
March 2003 – August 2004

Lowe’s Home Improvement Companies. Charlotte, NC.
 Responsible for contributing to store profitability by achieving company shrink goals and ensured an accident free environment for both customers and employees.
 Proactively controlled cash and inventory losses through auditing, analyzing data and reports, and conducting investigations in accordance to company policy.
 Spear headed over 5 programs to help ensure budget and safety goals would be met.
 Also supervised, trained and motivated assigned Loss Prevention Specialists.

Retail Management / Customer Service
February 2002 – March 2003

Lowe’s Home Improvement Companies. Tallahassee, FL.
 Managed front office functions to support management and ensure customer satisfaction.
 Trained a staff of 20 customer service representatives.
 Audited cash controls according to established procedures to identify and prevent cash losses.
 Maintained records control, filing, and office supply purchasing and equipment maintenance.
 Achieved top production volume by maintaining high degree of accuracy.
 Knowledge of retail accounting applications.

EDUCATION / LEADERSHIP

Bachelor of Science. Family, Child, & Consumer Sciences Florida State University. Tallahassee, FL. August 2005
• C.P.M. Certified Property Manager 2002
• Big Sister Mentor- BBBS of Greater Charlotte
• Interpreter for Haitian American Association of the Carolinas (HAAC)
• Planned and coordinated Community Awareness Workshop