PERSONAL

NAME: Renata May Johnston

RESIDENTIAL LOCATION: Hanyang Saet Byeol

Daran-dong, Donngan-gu

Anyang-si

Korea

TELEPHONE: (+82) 31 387 1582

(+82) 10 5825 3284

EMAIL: Renata.Johnston@gmail.com

INTERESTS: Journalism and singing.

EDUCATION AND QUALIFICATIONS

2003 – 2005 Victoria University of Wellington

Bachelor of Arts, majoring in Political Science

2001 – 2002 Hagley Community College, Christchurch

Awards for top marks in year 13 Philosophy and History

EMPLOYMENT HISTORY

Nov 2007 – present Sisa Plus Language Institute

Native English Instructor

- Conversational English with advanced level adult learners
- Grammar and conversation classes with beginner and intermediate learners
- Kindergarten
- Junior class (elementary)
- Speaking and Writing workshop with intermediate to advanced learners

Jul 2006 – Sep 2007 ERMA New Zealand, Wellington

Contact Service Operator

- Answering 0800 telephone line
- Maintaining database
- Monitoring media articles & identifying hazardous substances
- Researching & drafting correspondence
- Inputting of Certificates
- Ensuring explosive regulations are met
- Checking classifications
- Identifying those needing certificates.

Apr 2006 – Jul 2006 ANZ Bank Contact Centre, Wellington

Customer Service Consultant

- Graduated from an intensive training course on complex banking theory and practice
- Performed a variety of tasks while minimising risk for the company
- Enhanced customer's perceptions of the bank through thorough and friendly service.

Mar 2006 – Apr 2006 Statistics New Zealand, Wellington

Census Collector (Contract)

- Administering and delivering census forms to several hundred dwellings
- Maintaining confidentiality
- Overcoming language barriers to ensure that residents understand their role in the census
- Preparing materials and fieldbook for processing with 100% accuracy.

Nov 2005 – Mar 2006 English Tutor

- Provided tuition to a man requiring sufficient English to apply for New Zealand residency. He was successful in his bid and provided overwhelmingly positive feedback.

Oct 2003 – Mar 2005 Save the Children/World Wildlife Foundation

Fundraiser (Casual)

- Presenting information to the public on both charities
- Signing up a large number of new sponsors for the organisation.

Feb 2005 – Mar 2005 Victoria University of Wellington
Apr 2004 – May 2004
Support Person, Student Services (Contract)

- Conducting tours of the university for new students, informing them of the facilities and locality of services
- Working on the information desk, often in a sole charge capacity
- Designing and delivering a presentation for over 80 students to encourage their enrolment in student clubs.

COMMUNITY INVOLVEMENT

2003 Student Learning Support Services
Victoria University of Wellington

Volunteer

- Led informal discussions with international students as part of Student Learning Support Services' conversational English classes
- Helped students with their conversational English
- Assisted international students with understanding Kiwi culture.

Referees
Available on request.